Read about our successful client experiences
Customer service built from the ground up...
Top call center partner in just 60 days...
Produced over 30% efficiencies and exceeded our quality expectations.
Upsell and cross-sell sales support.
Trusted by
Omni Channel
support is what we do.
You are busy developing, innovating and supporting a growing business platform, it’s crucial to remain agile and keep your attention where it needs to be - the development and monetization of your platform. Growing companies need to focus on customer acquisition, while ensuring excellent customer service. Implementing best practices in customer support is a critical element for long-term success - and that’s where iVox can step in to lend a hand.
Retain
It costs 10x more to attract a new customer than to retain an existing one
Grow
Place your focus on your brand, customer acquisition and sales growth
Increase Revenue
iVox increases your business revenues by turning customer service into a profit center
Build Your Brand
iVox delivers excellence in customer service to build your brands value and customer satisfaction
Included Services
IT Integration & Support
Customer IVR Services
Customer Care Support
Sales Support
24/7 Support
Technical Support
Customer Reporting
& 100% Call Recording
Trainer &
Training Facilities
Technology &
Power Redundancy
Live Chat &
Email Support
Talent Recruiting
Workforce Management
Bi-Lingual Agents
Quality Assurance Team
Save Money and Improve Your Customer
Support with iVox's Turnkey Solution
Outsource Your Customer Support and Tech Needs to iVox on shore solution
and Get Expert Support for a Fraction of the Cost of Hiring In-House Staff.
Testimonials
Jeff Clark
Former VP, Simple Mobile
iVox helped us build our customer service model from scratch and sustained great performance through our company's tremendous growth period. With their exceptional training programs, iVox produced over 30% efficiencies and exceeded our quality expectations.
Marc Shapiro
Former SVP of Care, Altice USA
I strongly recommend iVox Solutions for customer service, sales, retention, and technical support. They proved their ability to scale operations through growth with proven recruitment programs, a strong market reputation, and minimal organizational attrition. iVox exceeded our expectations with their workforce's speed to competency, becoming one of our top call center partners in just 60 production days.
John Caplinger
Chief Customer Officer, Bridgevine
Despite changes in our business strategy and partnerships, iVox was committed to exceeding our expectations in both customer satisfaction and sales results. They were transparent, ethical, and worked with us to create an informed and cohesive team. I highly recommend them for their ability to quickly and flawlessly start up programs and drive performance success.
CTA Headline Here
On the phone, online, through social media, chat, text and in person – From acquisition and sales to
customer care and support, iVox Solutions provides a host of services which will always “wow”.